Solid State Stamping - Quality Policy

History | Quality Policy

Quality is defined as meeting or exceeding the expectations of our customers for the entire transaction. We will deliver quality to our customers by:

Meeting all known requirements based on specifications and our knowledge of the products' use and purpose;
Shipping as promised;
Providing exceptional customer service;
Quickly responding to customer needs including product replacement, investigation and corrective action.

We will vigorously pursue continuous improvement in quality, productivity and the total customer experience. This philosophy, combined with a safe environment and recognition of the contribution of each employee toward the pursuit of "zero defects," is our formula for quality. Our goal is to realize loyal customers, not just satisfied customers.

Neil D. Allen,
President and COO
Solid State Stamping Inc.